Terms and Conditions
1.1 All orders placed with “Cutevelox” Printed Bags of Loja do Saco, Lda. Through this online store, are governed by these Terms and Conditions. Which apply to the exclusion of all other conditions. When placing an order, you acknowledge that you have read, understood and accepted, without reservation, these General Sales Conditions.
1.3 Cutevelox reserves the right, at any time, to change these General Terms and Conditions of Sale. By placing an order after Cutevelox has published the new version of its General Sales Conditions, you agree to be bound by the updated version.
2.1 When registering with our online store, you must ensure that the mandatory information provided is correct and complete.
2.2 We request that you inform us about changes in address or other data, updating your personal information on our online store without delay.
3.1 When registering to use our online store, you are asked to create a password (password) which you must not reveal or share with third parties.
3.2 You are fully responsible for the use of your password as well as any orders placed with it, even without your knowledge.
3.3 If you know or suspect that someone has known or used your password, you must inform us immediately.
4.1 By placing an order through our online store, you agree to purchase the products you have selected under these General Terms and Conditions of Sale.
4.2 The price displayed is only guaranteed under these conditions and only after the order is duly registered and paid in accordance with the payment conditions contained in these General Conditions of Sale.
4.3 Cutevelox offers its products through this online store within the limits of existing stocks.
4.4 To place an order you must:
a) Register at the online store, making available the information requested during the registration process.
b) Make the “Login” (through the email address and password you entered when registering).
c) Complete the information and select the options that are made available to you during the checkout process (delivery and billing address; shipping method; payment method, as well as the TIN and the name you want to appear on the invoice) .
4.5 The order you place in this online store only constitutes a binding contract, after receipt of the respective confirmation by e-mail.
4.6 The fulfillment of the order by you is equivalent to full and complete acceptance of the prices and description of the products available for sale as well as the general conditions of sale that will be the only ones applicable to the contract thus concluded.
4.7 Cutevelox will honor orders received online only up to the limit of available stocks, in the absence of product availability Cutevelox undertakes to inform you as soon as possible.
4.8 The data contained in the invoice are the sole responsibility of the customer, by not indicating the TIN the invoice will be issued without a nr. taxpayer. After the invoice is issued, it cannot be rectified.
4.9 Order requests are valid for 15 (fifteen) days, unless the order is registered under a promotional campaign that defines a different term, it is not possible to guarantee prices, discounts, promotions and offers beyond this term. If the payment is not received by our services within that period, the order cannot be validated. Any amount received after this date will be returned by bank transfer or used in a new order.
4.10 Cutevelox reserves the right to refuse orders.
4.11 The data recorded by Cutevelox constitute full proof of the order and the complete transaction. The data recorded by the payment system are full evidence of financial transactions.
5.1 The prices paid for the items you order are those displayed on this website at the date the order is placed, including VAT, but excluding shipping charges.
5.2 Shipping costs will be charged according to the values indicated on this website on the date you place your order, calculated in particular according to the size of the order, the postal code and the delivery location, as well as the chosen delivery method .
5.3 Cutevelox reserves the right to change its prices and shipping costs at any time as well as to cancel a contract in case of errors in writing, printing or calculation.
5.4 The prices presented in the “checkout” process always correspond to the most current prices in force, however, they should only be considered valid while they are visible on the website on a refreshed page (cache or uncooled pages, they can show prices that are no longer found in force). The price displayed is only guaranteed under these conditions and only after the order is duly registered and paid according to the payment conditions contained in these General Conditions of Sale.
6.1 All orders confirmed by Cutevelox will be delivered to the address you specified for delivery when you placed your order, if there is a change of address, this must be communicated to Cutevelox before shipment.
6.2 Cutevelox offers several types of shipping for your order. At checkout, the shipping types that you can select depending on the weight of the order and the delivery location will be displayed.
6.3 Shipping costs vary according to the weight of the order, place of delivery and the type of shipping selected by you. To find out the costs of sending an order, you must add the products you want to buy to the shopping basket and go to the checkout, confirming the amount of the shipping costs on the SHIPPING page.
6.4 In each product sheet, the foreseeable deadlines are presented, in working days, for their dispatch (availability period). These deadlines are only indicative and based on past supply history for these products. Despite the availability period indicated for each item, Cutevelox undertakes to deliver the items ordered within a maximum period of 30 working days.
6.5 Cutevelox will always endeavor to meet the estimated delivery deadlines, but, providing for difficulty in meeting the delivery deadlines, it will inform the User of this, providing him with the option of terminating the contract. By not activating this right, we assume that the User remains interested in the order and that he consents to delivery beyond that period.
6.6 To monitor an order in progress, you should go to the online customer area, where you can check the status of the order or send an electronic message.
6.7 To estimate the total time until receipt of an order, the following equation must be taken into account (the date to be considered for the start of counting is always the date of receipt of payment for the same):
Total Delivery Time = Product availability * + Shipping
For example, an order paid by Credit Card (immediate payment = 0 days), with two products in which the maximum availability indicated was 48 hours (availability = 2 working days) and shipping by carrier to mainland Portugal (dispatch = 1 working day), means that the order would be delivered in 3 working days (0 + 2 + 1).
* Availability: Availability means the period of time in which the product is ready for dispatch. When ordering 2 or more products with different availability, the highest value must always be considered. The availability can be consulted in the fact sheet of each product.
7. Payment and Order Validation
7.1 Cutevelox offers the following payment methods:
a) Bank Transfer;
c) Debit or Credit Card.
7.2 The User will pay a lump sum corresponding to the costs of handling the order; additional expenses are made up of fixed expenses such as a contribution to packaging and shipping costs.
7.3 In the case of payment with a debit / credit card, the debit will be made on the User’s card immediately after registering the order. If some products ordered are sold out, the value of them will be credited to the User’s card, after the order is closed.
7.4 Cutevelox will use all its efforts to guarantee maximum confidentiality and security in the data transmitted over the internet.
7.5 In order for your order to be accepted and validated, payment must be made in accordance with the terms and deadlines set out in point 4.9 of these General Sales Conditions.
7.6 After confirmation of receipt of payment, and within a maximum period of twenty-four hours, an email will be sent to confirm the validation of the order. The e-mail will be sent to the e-mail address indicated by the customer at the time of registration at this online store.
8.1 The promotional discounts represent a commitment during the announced period, but always on the condition that the order is finalized, through the “checkout” and paid, until the end of that period.
8.2 All promotions have a limited availability of stock, Cutevelox guarantees this availability if you receive the respective payment within a maximum period of 48 hours, counting from the date of completion of the “checkout”.
8.3 Saving a product in the “shopping basket” does not guarantee its price or discount.
9. Verification of Merchandise
9.1 The customer must check the quantity and condition of the goods upon delivery.
9.2 In case of detecting damage or missing items, you must notify and file a complaint with the transport company as well as inform Cutevelox within 2 days of delivery. In such circumstances, Cutevelox will replace the damaged merchandise with an identical one.
10. Returns / Exchanges
10.1 The customer has the right to return or exchange any merchandise that does not satisfy him, within 15 days of receiving the order.
10.2 Cutevelox will only accept returns or exchanges of goods in their original condition and packaging, accompanied by the respective invoice.
10.3 When the returns or exchanges are properly completed, Cutevelox will refund the price of the returned merchandise, within a maximum period of 30 days after receipt of the returned merchandise. Both transports will be supported by the customer.
11.1 Any order placed on the Cutevelox online store can be freely resolved under the terms of article 6 of Decree-Law no. 143/2001 of 26 April. To do this, you must contact our customer service by email and return your order within a maximum of 15 days from the date of receipt.
11.2 Cutevelox does not accept any return sent with postage to be paid or cash on delivery, committing itself to reimburse the User within a maximum period of 30 days after receiving the return.
11.3 The returned products must be in a condition of sale, that is, in the same condition in which they arrived in the hands of the User, without any anomaly, in their original packaging and without signs of use.
11.4 If the value resulting from the exchange of products for an order is higher than the initial value of the same, the User will have to pay for the difference, using one of the payment methods available in paragraph 1 of point 7.
11.5 If the value resulting from the exchange of products for an order is lower than the initial value of the same, or in case of return, the User may choose one of the following ways of refunding the excess amount paid:
a) Discount voucher (valid for use in future purchases on the Cutevelox website) or
b) Restitution by bank transfer to an account to be indicated;
c) In the case of payments by debit / credit card, the amount will be refunded by the same service.
11.6 Items sent free of charge in the form of gifts or bonuses will not be refunded.
11.7 To the products acquired by you under these General Sales Conditions, being considered consumer goods, the rules established by DL 67/2003 of 8 April will apply, with due adaptations (Guarantee regime for consumer goods) .
The User may submit their complaints to Cutevelox (Printed Bags of Loja do Saco, Lda. Located at Praça Eça de Queiroz nº 5/6, 2625-411 Forte da Casa, Portugal).
13. Limitation of Liability
13.1 The texts and photographs that illustrate and describe the products in our online store are for information purposes, and there may be minor changes to the product made by the manufacturers, including changes in materials and shades.
13.2 Cutevelox is not responsible for any inconvenience or damage caused to the User by using the Internet network, such as: service disruption, outside intrusion, anomalies caused by computer viruses or any other case of force majeure.
14. Intellectual Property
14.1 The entire content of the Cutevelox website is the intellectual property of Printed Bags of Loja do Saco, Lda, and cannot be copied or reproduced, except to the extent strictly necessary to allow its online reading.
14.2 The contents on this website are produced by internal and external sources, so Cutevelox is not responsible for the lack of updating and / or inaccuracy of this information.
14.3 All texts, images, illustrations, photographs, trademarks and other elements of the Cutevelox website are protected by law.
14.4 The User who has a website on the Internet and who wishes to place, for his personal use, a link that directly refers to the Cutevelox website, must request authorization from Printed Bags of Loja do Saco, Lda.
14.5 In the latter case it will not be an implicit affiliation agreement.
The Parties agree that the computerized records, kept in Cutevelox systems under reasonable security conditions, prove the communications, orders and payments made between the parties.
16. Transaction Retention and Archiving
Archiving orders and invoices will be made on a reliable and durable medium to correspond to a faithful and lasting copy.
17. Force Majeure
Cutevelox will make all reasonable efforts to fulfill its obligations. However, Cutevelox cannot be held responsible for delays or non-delivery of goods due to circumstances beyond its control. Such circumstances include strikes, wars, natural or other catastrophes, which make the production, transport or delivery of products unfeasible.
18. Applicable Law and Competent Forum
These General Conditions of Sale are governed by Portuguese law and the parties agree to submit to the exclusive jurisdiction of the Portuguese Courts.
19. Alternative Resolution of Consumer Disputes
In the event of a consumer dispute, the consumer can use the online European Dispute Resolution Platform, available at http: //ecrançaa. eu / consumers / odr or in national territory to the various entities for the alternative resolution of consumer disputes, of which we suggest the CNIACC – National Center for Information and Arbitration of Consumer Conflicts; tel .: 213 847 484; e-mail: email@example.com, or the Consumer Conflict Arbitration Center corresponding to the consumer’s home.
More information on the Consumer Portal www.consumidor.pt .
Last updated June 1, 2020